Question 1

What is CatchCorner?

Accepted Answer

CatchCorner is a recreational hub built on the pillars of flexibility, convenience, and innovative simplicity. It enables sport & fitness enthusiasts to instantly book facilities, activities and programs. The corner was crafted as a platform to easily enjoy recreation because leisure, by nature, should have no worries.

Question 2

Which sports/activities are currently available on CatchCorner?

Accepted Answer

CatchCorner currently offers facility rentals and pickup games for hockey, soccer, basketball, fitness, dance, volleyball, and more. With additional categories coming your way soon, stay in the loop by joining the corner.

Question 3

Can I use CatchCorner on my mobile device?

Accepted Answer

Absolutely. With our mobile app, you are able to take CatchCorner with you wherever you go. Find us in the Apple App Store and the Google Play Store.

Question 4

Where can I download the CatchCorner mobile app?

Accepted Answer

Find CatchCorner in both the Apple App Store and the Google Play Store.

Question 5

Can I use CatchCorner on a tablet or desktop computer?

Accepted Answer

Absolutely. With our desktop app, you are able to access your CatchCorner account on any tablet, laptop, or desktop computer.

Question 6

How do I register for a CatchCorner user account?

Accepted Answer

Sign up here to join the corner. With your free account, you can book facility rentals, join pickup games and transfer unneeded ice time right away!

Question 7

Does it cost money to create a CatchCorner account?

Accepted Answer

The corner is free to join! It does not cost any money to create a CatchCorner account. Join here.

Question 8

Do I get charged any transaction fees if I make a booking?

Accepted Answer

There is no service charge or transaction fee on facility rentals. Booking through CatchCorner costs the same as booking directly with one of our affiliate facilities! All rates are provided directly from a facility. We do not add a fee to these purchases.

Question 9

What is CatchCorner’s SecureStatus policy?

Accepted Answer

CatchCorner’s SecureStatus Policy Agreement is a commitment to booking facility rentals, activities and programs with trust. All facilities on CatchCorner are affiliate partners. Available times are synced directly from the facilities in real-time. Learn more about our SecureStatus policy here.

Question 10

How can I check if CatchCorner is available near me?

Accepted Answer

CatchCorner is currently available in the Greater Toronto Area, Greater Chicago Area, Greater Vancouver Area, Greater Winnipeg Area, Greater Saskatoon Area and more. With many more geographical markets being launched, stay in the loop by joining the corner.

Question 11

Where can I send a suggestion?

Accepted Answer

Every corner is made up of two sides! Kindly send your suggestions to info@catchcorner.com.

Question 12

Is my private data safe on CatchCorner?

Accepted Answer

As our valued customer, your private data, including your payment information, is not shared with any third-party. We have implemented full disk protection, encrypting any sensitive data stored on our servers. As per our Privacy Policy, your email address is shared with the facility if it is necessary for the booking. Read our full Privacy Policy here. Moreover, you can rest assured that your payment information is encrypted and secure. We guarantee that all our transactions are SSL protected and PCI compliant. CatchCorner processes payments using a global PCI Service Provider Level 1, which is the highest grade of payment processing security.

Question 13

Is my payment information safe on CatchCorner?

Accepted Answer

As our valued customer, you can rest assured that your payment information is encrypted and secure. We guarantee that all our transactions are SSL protected and PCI compliant. CatchCorner processes payments using a global PCI Service Provider Level 1, which is the highest grade of payment processing security.

Question 14

I’m interested in reading CatchCorner’s Terms and Conditions.

Accepted Answer

Read CatchCorner’s Terms and Conditions here.

Question 15

I’m interested in reading CatchCorner’s Privacy Policy.

Accepted Answer

Read CatchCorner’s Privacy Policy here.

Question 16

I am a facility manager looking to list availability on CatchCorner. How can I do so?

Accepted Answer

Looking to list spot rentals both in advance and last minute? Reach our sport & fitness focused user base using CatchCorner Corporate. Read more about it here.

Question 17

How do I book a space rental?

Accepted Answer

Here’s a video explanation:

Question 18

How does the facility get notified about my booking?

Accepted Answer

The facility is notified about your booking through its CatchCorner Corporate account. Everything is set! All you have to do is show up for your booking! Any further information needed can be found in your confirmation email. In the rare case that the facility needs to contact you for any follow-up information, your email address is made available, as per our Privacy Policy.

Question 19

Do I have to contact the facility to ensure that it received my order?

Accepted Answer

You do not have to contact the facility regarding your order. Your booking is automatically sent to the facility’s CatchCorner account. All you have to do is show up for your rental! Any further information needed can be found in your confirmation email. If the facility needs to contact you for any follow-up information, your email address is made available, as per our Privacy Policy.

Question 20

Am I able to cancel my booking? What is the refund policy?

Accepted Answer

Each facility reserves the right to implement its own cancellation and refund policy. Any refund inquiries should be made directly with the facility. Contact the facility for a cancellation or refund. In terms of bookings that were made via our hockey ice transfers program, such orders are non-refundable. If you cannot make it, list your ice time for another user to purchase.

Question 21

What do I do if a facility requires a waiver/contract to be signed with a booking?

Accepted Answer

CatchCorner has simplified the process of receiving and signing a rental waiver/contract. The agreement will be embedded into the checkout process for an electronic signature, which will be automatically sent back to the facility. Here’s a video explanation:

Question 22

What should I bring to my booking?

Accepted Answer

All the information that pertains to your booking can be found in your order confirmation email. The facility has specified exactly what to bring.

Question 23

Can I be notified if a time slot becomes available at a specific facility?

Accepted Answer

Absolutely. Set an alert and we will notify you if a listing that matches your criteria becomes available. Tell us your ideal price, day, time and facility. To set an alert, visit the Listings portal and press the Alerts button in the bottom left corner.

Question 24

How do I split the cost of a facility rental with others?

Accepted Answer

Here’s a video explanation:

Question 25

Do I need to complete the booking before collecting funds from others?

Accepted Answer

Yes. You must first complete the facility booking before sending a split invitation.

Question 26

I am a host of a split. Why do I need to specify the number of people who will be on the split?

Accepted Answer

The number specified represents the number of ways that you would like to split the total price. If you don’t know the exact number, enter the minimum number of people who will be on this split. By doing so, you let your friends know the most that each one of them could be charged. As a general rule, you will not be able to finalize the split until the minimum number of guests is reached. You are able to exceed this number and invite more friends. If more people join the split, each person will pay less.

Question 27

I am the host of a split. The ‘Finalize Split’ button is greyed out and I cannot click it.

Accepted Answer

You are unable to finalize the split until the minimum number of guests that you have specified is reached. Once the minimum is reached, you will be able to click this button and finalize the split.

Question 28

I am the host of a split. Where and when do I receive the money collected from my friends?

Accepted Answer

Once all participants have joined the split invitation and you are ready to finalize the split, simply click the ‘Finalize Split’ button. At this point, each participant will be charged an equal amount, the funds will be gathered, and you will receive one collective payment of the entire amount. You are able to receive the money via Interac E-Transfer, PayPal, Venmo, Cash App, or Zelle. You will receive the funds within 24 hours.

Question 29

I want to accept the Interac E-Transfer containing my money from the payment split. What is the password?

Accepted Answer

The password is specified in the e-mail that you have received.

Question 30

Can I only split payment with CatchCorner users?

Accepted Answer

In order to participate in a split, each individual must create a CatchCorner account. It is free and simple to sign up!

Question 31

How do I join a pickup game?

Accepted Answer

Here’s a video explanation:

Question 32

Who organizes and runs the pickup games?

Accepted Answer

All CatchCorner pickup games are organized and run by CatchCorner representatives. At least one CatchCorner representative will be present for the duration of the game.

Question 33

What should I bring to a pickup game?

Accepted Answer

All information can be found within the description of each game. Please check your confirmation email as this may differ based on sport or location. In general, you will receive CatchCorner pickup jerseys for the duration of the game.

Question 34

What rules should I know about CatchCorner pickup?

Accepted Answer

Rules and game structure differ based on sport. All games are ages 16+ and can only be booked by CatchCorner members. Please read the 'Game Description' for specific rules.

Question 35

The pickup game is full and has been confirmed. Can I remove myself and receive a refund?

Accepted Answer

Once a pickup game that you have registered for is full, you are no longer able to remove yourself or receive a refund. Nonetheless, please notify us at info@catchcorner.com if you cannot make it.

Question 36

My friend and I have joined the same pickup game. Can we request to be on the same team?

Accepted Answer

Absolutely. Please email us at info@catchcorner.com or speak to the CatchCorner representative at the facility before the game begins!

Question 37

I am registered for a confirmed pickup game but I can no longer make it. Can I get my money back? Who do I notify about my absence?

Accepted Answer

Once a pickup game that you have registered for is full, you are no longer able to remove yourself or receive a refund. Nonetheless, please notify us at info@catchcorner.com if you cannot make it.

Question 38

Can I see who else is in the pickup game that I joined and other players’ skill levels?

Accepted Answer

Within a pickup game, press on the number of spots remaining section to see who has already joined. View each person’s player card for this sport to know more about whom you will be playing with.

Question 39

How do I list ice time I cannot use?

Accepted Answer

Here’s a video explanation:

Question 40

What is the fee to list my ice time?

Accepted Answer

Listing your ice time is absolutely free. Only if your ice time is successfully transferred there is a fee of $10 that is subtracted from the transfer price.

Question 41

Can I remove my listing if I choose to sell another way?

Accepted Answer

At any point before your ice time sells, you are able to remove your listing. If you’d like to pause your listing, making it hidden it from the public but not deleted, simply press deactivate. You are always able to re-activate your listing with one click.

Question 42

How can I ensure that I am not responsible or liable for what occurs on the ice once I have transferred my slot?

Accepted Answer

CatchCorner automatically generates a waiver for each ice transfer booking to ensure that the purchaser is always liable for his/her actions.

Question 43

When and how will I get paid from the ice transfer?

Accepted Answer

When listing an ice transfer, select how you would like to get paid, either via Interac E-Transfer, PayPal, Venmo, Cash App, Zelle or as an account credit. Once your listed ice time has been transferred, we automatically collect the payment from the buyer and send it to you within 1-3 business days, depending on how you would like to receive the funds.

Question 44

I want to accept the Interac e-Transfer. What is the password?

Accepted Answer

The password is provided in the email that you have received.

Question 45

How can I manage my ice transfer listing once it is posted?

Accepted Answer

Here is a video explanation:

Question 46

Why must I enter a valid credit card number when listing an ice transfer?

Accepted Answer

A valid credit card number is required as insurance for the buyer that all details of the ice time listed are correct. You acknowledge that if your listing contains any inaccurate details, your credit card will be charged the cost of a penalty fee for the trouble you have caused the buyer to experience. As long as everything is correct, you’re all good and will not be charged.

Question 47

How do I edit my profile?

Accepted Answer

Edit your profile in the Profile tab. Visit Profile > Edit

Question 48

I forgot my CatchCorner account password. How can I reset it?

Accepted Answer

If you do not remember your current password, kindly log out and request a password reset. Press ‘Forgot Password’ to receive a reset link by e-mail.

Question 49

How do I change my CatchCorner password?

Accepted Answer

Change your CatchCorner password in the Profile tab. Profile > Edit > Reset Password   You will be asked to enter your current password, along with your new desired password. Once you input this information and click Save, your password will change. If you do not remember your current password, kindly log out and request a password reset.

Question 50

How do I sign out?

Accepted Answer

Profile > Sign Out

Question 51

How do I manage my payment methods?

Accepted Answer

Add, remove and edit your payment methods by clicking Profile > Manage Payment Methods.

Question 52

How do I add a credit card on my CatchCorner account?

Accepted Answer

Add a credit card on your CatchCorner account in your Profile. Enter by pressing Profile in the navigation bar. Visit the Manage Payment Methods section and press “Add New”. Profile > Manage Payment Methods > Add New You are also able to add a credit card during your purchase and save it to your Profile.

Question 53

How do I edit my payment information?

Accepted Answer

Add, remove and edit your payment methods by clicking Profile > Manage Payment Methods.

Question 54

I requested an email to reset my password and did not receive one. What do I do?

Accepted Answer

We are sorry to hear that! Kindly contact us at info@catchcorner.com.

Question 55

How do I remove my credit card from my CatchCorner account?

Accepted Answer

Add, remove and edit your payment methods by clicking Profile > Manage Payment Methods.

Question 56

I do not want to receive any more emails from CatchCorner. How do I unsubscribe from your mailing list?

Accepted Answer

We’re sorry to hear that. If you wish to, unsubscribe by pressing 'Unsubscribe' at the very bottom of any email that you have received from CatchCorner.

Question 57

Do I need to have a CatchCorner account to book a facility rental, join a pickup game or transfer ice time?"

Accepted Answer

To make a booking, join a game or transfer ice time, you must be a CatchCorner member. Creating an account is both simple and free! If you wish to view listings only, you are able to do so without a CatchCorner account.

Question 58

Can I add my credit card to more than one CatchCorner account?

Accepted Answer

Yes. You can add your credit card to any CatchCorner account, even if it is being used on another account.

Question 59

Do I need a Facebook or Google account to make a CatchCorner account?

Accepted Answer

No. You can create a CatchCorner account with any email and mobile number. Using Facebook or Google are simply additional alternatives. CatchCorner offers sign up and sign in through Facebook and Google for your convenience, to get on the corner more quickly. CatchCorner will never post on your Facebook without permission.

HELP CENTER

Frequently Asked Questions

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