Help Centre

Frequently Asked Questions

General

What is CatchCorner?


CatchCorner is a recreational hub built on the pillars of flexibility, convenience, and innovative simplicity. It enables sport-enthusiasts to instantly book facilities for recreational use. As well, CatchCorner runs organized pickup games for users to join.

The corner was crafted as a platform to easily enjoy recreation because leisure, by nature, should have no worries.




What sports/activities are currently available on CatchCorner?


CatchCorner currently offers facility rentals and pickup games for hockey, soccer, and basketball. With much more coming your way, including additional sport categories and programs, camps and leagues, stay in the loop by joining the corner.




Can I use CatchCorner on my mobile device?


Absolutely. With our mobile app, you are able to take CatchCorner with you wherever you go. Find us in the Apple App Store and the Google Play Store.




Where can I download the CatchCorner mobile app?


Find CatchCorner in both the Apple App Store and the Google Play Store.




Can I use CatchCorner on a tablet or desktop computer?


Absolutely. With our desktop app, you are able to access your CatchCorner account on any tablet, laptop, or desktop computer.




How do I register for a CatchCorner user account?


Sign up here to join the corner. With your free account, you can book facility rentals, join pickup games and transfer unneeded ice time right away!




Does it cost money to create a CatchCorner account?


The corner is free to join! It does not cost any money to create a CatchCorner account. Join here.




Do I get charged any transaction fees if I make a booking?


There is no service charge or transaction fee on facility rentals. Booking through CatchCorner costs the same as booking directly with one of our affiliate facilities! All rates are provided directly from a facility. We do not add a fee to these purchases.

Only when purchasing an ice transfer – ice time that is owned by an individual looking to transfer it – there is a transaction fee of $10.00.




What is CatchCorner’s SecureStatus policy?


CatchCorner’s SecureStatus Policy Agreement is a commitment to booking facility rentals and transferring ice time safely. Every order is 100% guaranteed.

As a buyer, purchase with confidence. If anything is inaccurate with your order, a full refund will be issued. We guarantee protected payment transfers while keeping any private information confidential.

Read more about our SecureStatus policy here.




How can I check if CatchCorner is available near me?


CatchCorner is currently available in the Greater Toronto Area, with geographical expansion on the horizon. Stay in the loop by joining the corner.




Where can I send a suggestion?


Every corner is made up of two sides! Kindly send your suggestions to info@catchcorner.com.




Is my private data safe on CatchCorner?


As our valued customer, your private data, including your payment information, is not shared with any third-party. We have implemented full disk protection, encrypting any sensitive data stored on our servers.

As per our Terms and Conditions, your email address may be shared with the facility if it is necessary for the booking.

Read our full Privacy Policy here.

Moreover, you can rest assured that your payment information is encrypted and secure. We guarantee that all our transactions are SSL protected and PCI compliant. CatchCorner processes payments using a global PCI Service Provider Level 1, which is the highest grade of payment processing security.




Is my payment information safe on CatchCorner?


As our valued customer, you can rest assured that your payment information is encrypted and secure. We guarantee that all our transactions are SSL protected and PCI compliant. CatchCorner processes payments using a global PCI Service Provider Level 1, which is the highest grade of payment processing security.




I’m interested in reading CatchCorner’s Terms and Conditions.


Read CatchCorner’s Terms and Conditions here.




I’m interested in reading CatchCorner’s Privacy Policy.


Read CatchCorner’s Privacy Policy here.




I am a facility manager looking to list availability on CatchCorner. How can I do so?


Looking to list spot rentals both in advance and last minute? Reach our sport-focused user base using CatchCorner Corporate. Read more about it here.





Facility Rentals/Splits

How do I book a facility rental?


Here’s a video explanation:




How does the facility get notified about my booking?


The facility is notified about your booking through its CatchCorner Corporate account. Everything is set! All you have to do is show up for your booking! Any further information needed can be found in your confirmation email.

In the rare case that the facility needs to contact you for any follow-up information, your email address is made available, as per our Terms and Conditions.




Do I have to contact the facility to ensure that it received my order?


You do not have to contact the facility regarding your order. Your booking is automatically sent to the facility’s CatchCorner account. All you have to do is show up for your rental! Any further information needed can be found in your confirmation email.

In the rare case that the facility needs to contact you for any follow-up information, your email address is made available, as per our Terms and Conditions.




Am I able to cancel my booking? What is the refund policy?


Each facility reserves the right to implement its own cancellation and refund policy. Any refund inquiries should be made directly with the facility. Contact the facility for a cancellation or refund.

In terms of bookings that were made via our hockey ice transfers program, such orders are non-refundable. If you cannot make it, list your ice time for another user to purchase.




What do I do if a facility requires a waiver/contract to be signed with a booking?


CatchCorner has simplified the process of receiving and signing a rental waiver/contract. The agreement will be embedded into the checkout process for an electronic signature, which will be automatically sent back to the facility.

Here’s a video explanation:




What should I bring to my booking?


All the information pertaining to your booking can be found in your order confirmation email. The facility has specified exactly what to bring.




Can I be notified if a time slot becomes available at a specific facility?


Absolutely. Set an alert and we will notify you if a listing that matches your criteria becomes available. Tell us your ideal price, day, time and facility. To set an alert, visit the Listings portal and press the Alerts button in the bottom left corner.

Here’s a video explanation:




How do I split the cost of a facility rental with others?


Here’s a video explanation:




Do I need to complete the booking before collecting funds from others?


Yes. You must first complete the facility booking before sending a split invitation.




I am a host of a split. Why do I need to specify the number of people who will be on the split?


The number specified represents the number of ways that you would like to split the total price. If you don’t know the exact number, enter the minimum number of people who will be on this split. By doing so, you let your friends know the most that each one of them could be charged.

As a general rule, you will not be able to finalize the split until the minimum number of guests is reached. You are able to exceed this number and invite more friends. If more people join the split, each person will pay less.




I am the host of a split. The ‘Finalize Split’ button is greyed out and I cannot click it.


You are unable to finalize the split until the minimum number of guests that you have specified is reached. Once the minimum is reached, you will be able to click this button and finalize the split.




I am the host of a split. Where and when do I receive the money collected from my friends?


Once all your friends have joined the split and you are ready to finalize the split, simply click the ‘Finalize Split’ button and all transactions will be automatically made. Your friends’ credit/debit cards will be charged, the funds will be gathered, and you will receive one collective payment of the entire amount. You are able to receive the money as an Interac E-Transfer or directly to your PayPal account. You will receive the funds within 24 hours.




I want to accept the Interac E-Transfer containing my money from the payment split. What is the password?


The password is specified in the e-mail that you have received.




Can I only split payment with CatchCorner users?


In order to participate in a split, each individual must create a CatchCorner account. It is free and simple to sign up!





Pickup Games

How do I join a pickup game?


Here’s a video explanation:




Who organizes and runs the pickup games?


All CatchCorner pickup games are organized and run by CatchCorner representatives. At least one CatchCorner representative will be present for the duration of the game.




What should I bring to a pickup game?


All information can be found within the description of each game. Please check your confirmation email as this may differ based on sport or location. In general, you will receive CatchCorner pickup jerseys for the duration of the game.




What rules should I know about CatchCorner pickup?


Rules and game structure differ based on sport. All games are ages 16+ and can only be booked by CatchCorner members. Learn more here.




I joined a CatchCorner pickup game. Why does CatchCorner still need to confirm the game’s status? When are pickup games usually confirmed?


Pickup games are confirmed once CatchCorner considers that the game could be properly run with enough players. Once all spots are filled, the game is officially confirmed. This is done in order to ensure the quality of the game and pickup experience. Therefore, you can be assured that you won’t be charged unless enough players are attending.

As a general rule, the game is confirmed or cancelled few hours before the start time.




Am I able to track a pickup game’s status?


Yes. If you have already joined a game, simply view the game’s status on MyCorner under the My Bookings tab. Once the game is confirmed, you will automatically receive an email or push notification.

If you have not yet joined a game, follow a game’s status by subscribing to alerts.




The pickup game has not been confirmed. Can I remove myself?


You are able to remove yourself from a pickup game before all spots are filled and the game is confirmed. Once the game is full, you are no longer able to remove yourself or receive a refund.




I added a payment method to join a pickup game. Why haven’t I been charged?


If you join a game that is not full yet, you have simply reserved your spot. Your payment method has not been charged because the game is not yet confirmed. Only once the game is confirmed, a transaction will be made and your payment method will be charged.




The pickup game is full and has been confirmed. Can I remove myself and receive a refund?


Once a pickup game that you have registered for is full, you are no longer able to remove yourself or receive a refund. You are only able to remove yourself from a game before the game is confirmed. Nonetheless, please notify us at info@catchcorner.com if you cannot make it.




My friend and I have joined the same pickup game. Can we request to be on the same team?


Absolutely. Please email us at info@catchcorner.com or speak to the CatchCorner representative at the facility before the game begins!




I am registered for a confirmed pickup game but I can no longer make it. Can I get my money back? Who do I notify about my absence?


Once a pickup game that you have registered for is full, you are no longer able to remove yourself or receive a refund. Nonetheless, please notify us at info@catchcorner.com if you cannot make it.




Can I see who else is in the pickup game that I joined and other players’ skill levels?


Within a pickup game, press on the number of spots remaining section to see who has already joined. View each person’s player card for this sport to know more about whom you will be playing with.




A game still has spots remaining, yet it also displays a "Game Confirmed" banner. What does this mean?


This banner indicates that a game is offically confirmed and 100% happening. If you join a game of such, you will be charged immediately.





Transfer Ice

How do I list ice time I cannot use?


Here’s a video explanation:




What is the fee to list my ice time?


Listing your ice time is absolutely free. Only if your ice time is successfully transferred there is a fee of $10 that is subtracted from the transfer price.




Can I remove my listing if I choose to sell another way?


At any time before your ice time sells, you are able to remove your listing. If you’d like to pause your listing, making it hidden it from the public but not deleted, simply press deactivate. You are always able to re-activate your listing with one click.




How can I ensure that I am not responsible or liable for what occurs on the ice once I have transferred my slot?


CatchCorner automatically generates a waiver for each ice transfer booking to ensure that the purchaser is always liable for his/her actions.




When and how will I get paid from the ice transfer?


When listing an ice transfer, select how you would like to get paid, either via PayPal, Interac e-Transfer, mailed cheque, or as an account credit.

Once your listed ice time has been transferred, we automatically collect the payment from the buyer and send it to you within 1-5 business days, depending on how you would like to receive the funds. Interac e-Transfers or PayPal payments are sent within 24 hours. Mailed cheques may take up to 3-5 business days.




I want to accept the Interac e-Transfer. What is the password?


The password is provided in the email that you have received.




How can I manage my ice transfer listing once it is posted?


Here is a video explanation:




Why must I enter a valid credit card number when listing an ice transfer?


Here is a video explanation:





Account/Settings

How do I edit my profile?


Edit your profile in the Profile tab. Visit Profile > Edit




I forgot my CatchCorner account password. How can I reset it?


If you do not remember your current password, kindly log out and request a password reset. Press ‘Forgot Password’ to receive a reset link by e-mail.




How do I change my CatchCorner password?


Change your CatchCorner password in the Profile tab. Profile > Edit > Reset Password You will be asked to enter your current password, along with your new desired password. Once you input this information and click Save, your password will change. If you do not remember your current password, kindly log out and request a password reset.




How do I sign out?


Profile > Sign Out




How do I manage my payment methods?


Add, remove and edit your payment methods by clicking Profile > Manage Payment Methods.




How do I add a credit card on my CatchCorner account?


Add a credit card on your CatchCorner account in your Profile. Enter by pressing Profile in the navigation bar. Visit the Manage Payment Methods section and press “Add New”.

Profile > Manage Payment Methods > Add New

You are also able to add a credit card during your purchase and save it to your Profile.




How do I edit my payment information?


Add, remove and edit your payment methods by clicking Profile > Manage Payment Methods.




I requested an email to reset my password and did not receive one. What do I do?


We are sorry to hear that! Kindly contact us at info@catchcorner.com.




How do I remove my credit card from my CatchCorner account?


Add, remove and edit your payment methods by clicking Profile > Manage Payment Methods.




I do not want to receive any more emails from CatchCorner. How do I unsubscribe from your mailing list?


We’re sorry to hear that. If you wish to, unsubscribe by pressing 'Unsubscribe' at the very bottom of any email that you have received from CatchCorner.




Do I need to have a CatchCorner account to book a facility rental, join a pickup game or transfer ice time?


To make a booking, join a game or transfer ice time, you must be a CatchCorner member. Creating an account is both simple and free!

If you wish to view listings only, you are able to do so without a CatchCorner account.




Can I add my credit card to more than one CatchCorner account?


Yes. You can add your credit card to any CatchCorner account, even if it is being used on another account.




Do I need a Facebook or Google account to make a CatchCorner account?


No. You can create a CatchCorner account with any email and mobile number. Using Facebook or Google are simply additional alternatives. CatchCorner offers sign up and sign in through Facebook and Google for your convenience, to get on the corner more quickly. CatchCorner will never post on your Facebook without permission.





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