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HELP CENTER
Frequently Asked Questions
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What is CatchCorner?CatchCorner is a recreational hub built on the pillars of flexibility, convenience, and innovative simplicity. It enables sport & fitness enthusiasts to instantly book facilities, activities and programs. The corner was crafted as a platform to easily enjoy recreation because leisure, by nature, should have no worries.
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Which sports/activities are currently available on CatchCorner?CatchCorner currently offers facility rentals for hockey, soccer, basketball, volleyball, pickleball, and more. With additional categories coming your way soon, stay in the loop by joining the corner.
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Can I use CatchCorner on my mobile device?Absolutely. With our mobile app, you are able to take CatchCorner with you wherever you go. Find us in the Apple App Store and the Google Play Store.
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Where can I download the CatchCorner mobile app?Find CatchCorner in both the Apple App Store and the Google Play Store.
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Can I use CatchCorner on a tablet or desktop computer?Absolutely. With our desktop app, you are able to access your CatchCorner account on any tablet, laptop, or desktop computer.
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How do I register for a CatchCorner user account?Sign up here to join the corner. With your free account, you can book facility rentals right away!
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Does it cost money to create a CatchCorner account?The corner is free to join! It does not cost any money to create a CatchCorner account. Join here.
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Do I get charged any transaction fees if I make a booking?There is no service charge or transaction fee on facility rentals. Booking through CatchCorner costs the same as booking directly with one of our affiliate facilities! All rates are provided directly from a facility. We do not add a fee to these purchases.
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What is CatchCorner’s SecureStatus policy?CatchCorner’s SecureStatus Policy Agreement is a commitment to booking facility rentals, activities and programs with trust. All facilities on CatchCorner are affiliate partners. Available times are synced directly from the facilities in real-time. Learn more about our SecureStatus policy here.
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Where can I send a suggestion?Every corner is made up of two sides! Kindly send your suggestions to info@catchcorner.com.
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Is my private data safe on CatchCorner?As our valued customer, your private data, including your payment information, is not shared with any third-party. We have implemented full disk protection, encrypting any sensitive data stored on our servers. Moreover, you can rest assured that your payment information is encrypted and secure. We guarantee that all our transactions are SSL protected and PCI compliant. CatchCorner processes payments using a global PCI Service Provider Level 1, which is the highest grade of payment processing security. Read our full Privacy Policy here.
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Is my payment information safe on CatchCorner?As our valued customer, you can rest assured that your payment information is encrypted and secure. We guarantee that all our transactions are SSL protected and PCI compliant. CatchCorner processes payments using a global PCI Service Provider Level 1, which is the highest grade of payment processing security.
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I’m interested in reading CatchCorner’s Terms and Conditions.Read CatchCorner’s Terms and Conditions here.
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I’m interested in reading CatchCorner’s Privacy Policy.Read CatchCorner’s Privacy Policy here.
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I am a facility manager looking to list availability on CatchCorner. How can I do so?Looking to list spot rentals both in advance and last minute? Reach our sport & fitness focused user base using CatchCorner Corporate. Read more about it here.
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As a facility, how do I opt-out of Google Appointments Redirect Integration?Kindly contact info@catchcorner.com to be removed.
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How do I book a space rental?Here’s a video explanation:
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How does the facility get notified about my booking?The facility is notified about your booking through its CatchCorner Corporate account. Everything is set! All you have to do is show up for your booking! Any further information needed can be found in your confirmation email. In the rare case that the facility needs to contact you for any follow-up information, your email address is made available, as per our Privacy Policy.
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Do I have to contact the facility to ensure that it received my order?You do not have to contact the facility regarding your order. Your booking is automatically sent to the facility’s CatchCorner account. All you have to do is show up for your rental! Any further information needed can be found in your confirmation email. If the facility needs to contact you for any follow-up information, your email address is made available, as per our Privacy Policy.
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Am I able to cancel my booking? What is the refund policy?Each facility reserves the right to implement its own cancellation and refund policy. Any refund inquiries should be made directly with the facility.
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What do I do if a facility requires a waiver/contract to be signed with a booking?CatchCorner has simplified the process of receiving and signing a rental waiver/contract. The agreement will be embedded into the checkout process for an electronic signature, which will be automatically sent back to the facility.
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What should I bring to my booking?All the information that pertains to your booking can be found in your order confirmation email. The facility has specified exactly what to bring.
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Can I be notified if a time slot becomes available at a specific facility?Absolutely. Set an alert and we will notify you if a listing that matches your criteria becomes available. Tell us your ideal price, day, time and facility. To set an alert, visit the Listings portal and press the Alerts button in the bottom left corner.
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How do I edit my profile?Edit your profile in the Profile tab. Visit Profile > Edit
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I forgot my CatchCorner account password. How can I reset it?If you do not remember your current password, kindly log out and request a password reset. Press ‘Forgot Password’ to receive a reset link by e-mail.
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How do I change my CatchCorner password?Change your CatchCorner password in the Profile tab. Profile > Edit > Reset Password You will be asked to enter your current password, along with your new desired password. Once you input this information and click Save, your password will change. If you do not remember your current password, kindly log out and request a password reset.
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How do I sign out?Profile > Sign Out
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How do I manage my payment methods?Add, remove and edit your payment methods by clicking Profile > Manage Payment Methods.
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How do I add a credit card on my CatchCorner account?Add a credit card on your CatchCorner account in your Profile. Enter by pressing Profile in the navigation bar. Visit the Manage Payment Methods section and press “Add New”. Profile > Manage Payment Methods > Add New You are also able to add a credit card during your purchase and save it to your Profile.
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How do I edit my payment information?Add, remove and edit your payment methods by clicking Profile > Manage Payment Methods.
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I requested an email to reset my password and did not receive one. What do I do?We are sorry to hear that! Kindly contact us at info@catchcorner.com.
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How do I remove my credit card from my CatchCorner account?Add, remove and edit your payment methods by clicking Profile > Manage Payment Methods.
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Can I add my credit card to more than one CatchCorner account?Yes. You can add your credit card to any CatchCorner account, even if it is being used on another account.
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Do I need a Facebook or Google account to make a CatchCorner account?No. You can create a CatchCorner account with any email and mobile number. Using Facebook or Google are simply additional alternatives. CatchCorner offers sign up and sign in through Facebook and Google for your convenience, to get on the corner more quickly. CatchCorner will never post on your Facebook without permission.
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